Pension / Benefits Trainer

As membership and services continue to grow and change, HEB Manitoba offers an exciting and challenging future for individuals who are interested in making a difference. Focused on enhancing their members’ service experience and committed to continuous improvement, HEB Manitoba is the largest pension & benefit plan team in the province.


Reporting to the Manager, Pension Services, the Pension Specialist & Trainer analyzes current processes to ensure accuracy and compliance with all applicable organizational, contractual, and regulatory requirements and develops and delivers training to HEB employees regarding pension offerings.



  • Process and verify pension and benefit calculations, and information prepared for members to ensure accuracy and completeness.
  • Provide one-on-one counselling to members or their beneficiaries, both in and out of the office as required.
  • Deliver pre-retirement presentations upon request.
  • Identify and analyze complex member situations and provide all necessary information to management for review, including a clear and comprehensive recommendation for resolution.
  • Facilitate transition of trainees from training to work environment, ensuring competency levels meet business needs.
  • Provide technical expertise by mentoring team members on best practices to promote development and customer satisfaction.
  • Identify training needs and provide reports, assessments, feedback and metrics on training needs and progress to the management team.
  • Develop and maintain training curriculum, plans, manuals, schedules, competency tests, evaluations and trainer notes.


You and Your Experience:

  • Related post-secondary certificate, diploma or degree.
  • Minimum of five to seven years’ experience in Defined Benefit pension plans; experience in Group Benefits would be an asset.
  • Minimum of two years’ experience delivering and facilitating adult classroom training and/or presenting to groups.
  • Effective written and oral communication and presentation skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
  • Completion of, or coursework towards, the Certified Employee Benefit Specialist (CEBS) or Pension Plan Administration Certification (PPAC) would be an asset (or an equivalent combination of education and/or experience).
  • Strong mathematical, analytical, and problem-solving skills.
  • Superior time management and organizational skills to manage competing priorities, including project management skills.
  • Strong interpersonal skills and team focus.
  • Occasional travel required.
  • Intermediate knowledge of Microsoft Office Suite applications.


Benefits of working at HEB Manitoba:

  • A flexible work schedule;
  • A compressed work week program;
  • Professional development opportunities; and
  • Comprehensive compensation and benefits. 

About HEB Manitoba:

HEB Manitoba provides pensions and other benefits to eligible healthcare employees and their families throughout Manitoba through the Healthcare Employees’ Pension Plan and the Healthcare Employees’ Benefits Plan.  The Healthcare Employees’ Pension Plan was established on January 1, 1997, and is a multi-employer defined benefit pension plan with over 70,000 members and over $4.5 billion in assets as at December 31, 2012.


How to Apply:

Please apply online or by emailing your resume in confidence to Theresa Bolton at


WORD formatted resume preferred.